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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amber New

November 14, 2024

5  out of  5
rating by Amber New
"We have worked with Mia for years. She is wonderful. Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Debbie Casteel

November 13, 2024

5  out of  5
rating by Debbie Casteel
"Mia is always so very helpful and kind. Love her!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Taylor Bass

November 6, 2024

5  out of  5
rating by Taylor Bass
"Mia is so easy to work with and takes great care of our policies! This is a great agency, you can really trust the knowledge and advice given."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are happy that Mia has joined our team, she is a great asset."
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Bruce King

October 31, 2024

5  out of  5
rating by Bruce King
"Maddie Watson did an amazing job winning over my account. Her persistence and attention to detail were much appreciated!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jeremy Gillum

October 29, 2024

5  out of  5
rating by Jeremy Gillum
"You will enjoy working with Maddie Watson and Jamie Pelletier. They know their stuff and are very helpful. I highly recommend this office for insurance. This office has served this community for over 30 years."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Treavangula .Nicholson

October 16, 2024

5  out of  5
rating by Treavangula .Nicholson
"I absolutely love my State Farm Family on N Thompson Ln in Murfreesboro,Tn. Celeste Middleton and my Agent Maddie Watson THANKS FOR BEING THE BEST!!! YOU ALL ARE AWESOME & A GREAT TEAM. I would recommend them to anyone"
We responded:
"Thank you Treavangula! We appreciate your kind words and strive to be the best for our customers. We look forward to working with you."
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KAREN COOPER

October 15, 2024

5  out of  5
rating by KAREN COOPER
"Maddie Watson was very experienced and gave great customer service!"
We responded:
"Karen, thank you for your compliments to Maddie, she is very knowledgeable and a joy to work with. Thank you for trusting our office to handle your insurance needs."
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Alex Williams

September 13, 2024

5  out of  5
rating by Alex Williams
"I had a great experience and Interaction with the group of ladies that work here. They are genuine and truly care about their customers! Amazing customer service and the best of all they do Life insurance and investing, it’s more than just your home and auto. They protect it all!!!!! Celeste and her team are phenomenal! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for your positive review! We are thrilled to hear that you had a great experience with our team. We pride ourselves on providing excellent customer service and offering comprehensive insurance and investment options. Celeste and her team are truly phenomenal and we appreciate your kind words."
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Odin All Father

September 10, 2024

5  out of  5
rating by Odin All Father
"Maddie Watson just my be the best insurance agent in the USA. In my 78 years I have never experienced better and more competent service when purchasing insurance. Do yourself a favor and call Maddie for a quote."
We responded:
"Thank you so much Odin for the 5 star review and the kind words about Maddie. She is a great asset to the team."
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demetria gaines

August 27, 2024

5  out of  5
rating by demetria gaines
"My Rep was Maddie Watson....she was very,very nicr and patient with me! She explained all my options and she answered all my questions! Thank you sooo much Maddie👍🏽🤗"
We responded:
"Thank you Demetria for the 5 star review, we appreciate you choosing us for your insurance and financial needs. I will be sure to share with Maddie your experience."
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Leah Pearson

August 27, 2024

5  out of  5
rating by Leah Pearson
"Celeste is truly outstanding at what she does! She is so informative and so helpful in educating and finding me the best bundle quote for my auto and renters insurance. I appreciate her compassion and always making sure to think about her customers best interest and building a solid foundation between her and I. She keeps her word and I would recommend everyone to her! She’s the best!"
We responded:
"Thank you Leah for the 5 star review. We take great pride in providing excellent customer service, We appreciate you choosing our office for your insurance and financial needs. We are always here to help!"
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Mary C

August 27, 2024

5  out of  5
rating by Mary C
"I worked with Madie and she was very helpful and informative,was so glad I switched to state farm I was really paying way to much for my car insurance and I even got better benefits for less money which makes me happy Thank you Madie and state farm."
We responded:
"Thank you, Mary for your 5 star review, We appreciate you choosing our office for your insurance and financial needs and look forward to working with you!"
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Shelly

July 9, 2024

5  out of  5
rating by Shelly
"I worked with Maddie at State Farm and I was very impressed with her communication and follow through. I could not get my current insurance to even respond to an email and we were with them for 4 years. I can tell this experience will be better across the board!!"
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Christi Cahill

May 15, 2024

1  out of  5
rating by Christi Cahill
"State Farm only paid out like 2,100 dollars, (plus they count our deductible in the amount to fix the roof), for damage to my roof in December. I have damage from hail all over my roof! That would look so terrible having new shingles here and there! They leave it up to you fix it the right way. Then I find out my neighbor got denied and he told them he would change insurance companies and he got his new roof approved, when they initially declined him!! So, I am wondering why my neighbor, who lives a few houses down from me, got his new roof from the same hail storm that hit my house as well but I have to replace a few shingles here and there??? So, I sent the claim back through for review. The lady I talked initially Renee, she supposedly contacted someone from the company, she couldn't say who, would call me back within 48 hrs. I am still waiting on that call from the company. Then I called a man named Luke, by the time I got to Luke I was mad to say it mildly. I was rude but had done been pushed around, left hanging and wanted answers! When I told him about how my neighbor a few houses down got his new roof and that I thought that was conflict of interest, he said no and then I said it was discrimination and he laughed at me!!! I was irrate at this point and said very unpleasant things to him! The roofing company told me that they will take their sweet time, hoping you will just let it go! Well, I won't just let this go! I will be filing a claim with the BBC if they deny my claim! I will also consult a lawyer with this and see what my options are! Insurance companies think they are powerful and will do anything they can to not pay out! I have had different insurance companies but I never had any of them treat me the way State Farm has. Also, I opened a new claim after tornados, hail, high winds and flooding hit our subdivision, they can't deny it, the news showed us on TV!!!! But I'm sure they will deny me on that one too somehow! I am mad and disappointed."
We responded:
"Thank you, Christi, for your feedback. We want to always do our best to treat you in a fair and kind way. We will follow up with you. "
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Bill Ramos

April 11, 2024

5  out of  5
rating by Bill Ramos
"Excellent and timely service and communication! Maddie was awesome!!!"
We responded:
"Thank you for the great feedback! Maddie & our team wants to be helpful, caring & a quick turnaround. We appreciate your business! "
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Samantha Hendricks

April 11, 2024

5  out of  5
rating by Samantha Hendricks
"We just switched all of our auto, home, and boat policies to State Farm. We have been life insurance customers of Celeste Middleton’s for years, as she is the best in the business. When we reached out to get quotes, Maddie was super quick to handle everything for us. 10/10 recommend calling in and asking for her! She was professional, efficient and super easy to work with. Thankful for being able to support local and continue our relationship with Celeste’s office and now with Maddie as well. If you are looking for competitive rates and superb customer service, you’ll find it here."
We responded:
"Wow, Samantha, thank you so much for the wonderful review & supporting local! Also, thank you for kind shout out to Maddie. We are thankful you have trusted State Farm and our Agency with your policies.......We want to take great care of you and your family! "
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Shane Garner

April 11, 2024

5  out of  5
rating by Shane Garner
"Very friendly staff and super easy to deal with."
We responded:
"Thank you so much Shane for taking the time to give us an awesome review! We want you to always know we will be here for you and your family!"
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Tim Haddock

April 4, 2024

5  out of  5
rating by Tim Haddock
"Maddie was very knowledgeable and very helpful in taking care of all of our insurance needs. It was quickly done. She had everything ready for us when we got into the office. I would recommend her to anyone."
We responded:
"Thank you, Tim, for allowing us to be your Insurance Agency. Maddie is special and very knowledgeable...thank you for the letting us know. We appreciate you having your business with our office! "
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Shannon Chandonais

April 4, 2024

5  out of  5
rating by Shannon Chandonais
"Maddie was fabulous. She took care of all my needs with car and homeowners insurance. She was quick with getting back to me and getting everything taken care off. Thanks!!"
We responded:
"We appreciate your kind review Shannon! We love Maddie and so thankful she took great care of you! We look forward to working with you!"
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Nicholas Lowry

April 4, 2024

5  out of  5
rating by Nicholas Lowry
"Maddie was great! I got a quote and new insurance policy in just a few minutes. I would highly recommend her."
We responded:
"We appreciate your business, Nicholas! So glad to hear Maddie gave you a quote and wrote your policy so quickly. Our team will be here to help you - thank you! "
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Angela Baker

March 25, 2024

5  out of  5
rating by Angela Baker
"Alex is a very kool guy whom I enjoy conversation with about helping my family with the best auto insurance. He is still working with me on bundle package but my daughter haven’t given in yet. I know we will eventually persuade her some way."
We responded:
"Thank you, Angela on the kind review and the nice shout out about Alex! We want to be here to help your family and give you great customer service. Thank you for being at our office - we appreciate you!"
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Joycelyn Claire

March 15, 2024

5  out of  5
rating by Joycelyn Claire
"Renne helped me so much! Helped me understand my new insurance rate and provided me two options to reduce my rate and get benefits from them!"
We responded:
"Thank you, Joycelyn! We want to take great care of you. Renee is amazing and she wants the best for you! Glad to hear this! "
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Imee Barranco

March 15, 2024

5  out of  5
rating by Imee Barranco
"10/10 recommend Jamie Pelletier ! She was so kind, knowledgeable, and patient with all my questions through the insurance process."
We responded:
"Thank you for the great review on Jamie! She is amazing and she does care and want to help! We appreciate you having your policies here at our office and know we will be here for you!"
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Danielle LaCivita

March 14, 2024

5  out of  5
rating by Danielle LaCivita
"Maddie at State Farm has been so helpful. Stephanie is always so friendly when I have to call in to the office. Highly recommend Celeste Middleton for your insurance needs!"
We responded:
"Wow...thank you Danielle! Thank you for the kind feedback on Maddie & Stephanie- they care and want to always be helpful. Our goal is to give you a level of service that will make you smile!"
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Shandie

March 14, 2024

5  out of  5
rating by Shandie
"Alexander was polite, informative, and efficient! I’m happy with my auto and life insurance policies."
We responded:
"We appreciated your awesome review Shandie, thank you! Alexander is awesome and so glad he took great care of you!"